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Answers to Frequently Asked Questions (FAQ's)

DD00744_.wmf (2552 bytes)Our #1 QuestionDD00744_.wmf (2552 bytes)
What size of kerosene heater should I get?
AG00092_.GIF (502 bytes)Click Here for Answer

2nd most popular
How do I clean my wick and make it last longer? Click Here: "Wick Tips"

Table of Contents

  1. Why won't my wick ignite?
  2. Why does my heater smell bad or have odor?
  3. Why is my heater flickering, dying or have a low flame?
  4. Why is my wick adjuster knob so hard to turn?
  5. Why is my flame too high?
  6. Why is my heater making black smoke & soot?
  7. Click Here to See Our New Service and Trouble Shooting Guide
  8. Hey, what about that red dye in my kerosene?
  9. Why should I buy a Toyostove?
  10. What is a good book about Y2K survival?

Why won't my wick ignite?

Cause Solution
Out of fuel Check fuel gauge, add fuel if necessary
Igniter coil fails to glow Check wire connections. Replace batteries. Replace igniter coil, if necessary
Water in kerosene or poor quality kerosene Drain tank. Install new wick. Refill with fresh, clean No. 1-K kerosene
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Why does my heater smell bad or have odor?

Cause Solution
Heat chamber tilted or improperly seated Move wire handle until heat chamber is properly seated and moves smoothly left and right
Wick is set too high Reduce wick height by turning wick adjuster knob counterclockwise
Dirty wick Clean wick as described in "Wick Tips"

Still not working properly? Try the dry burn a second time. Still bad, order a new wick from Manning's.
Drafts Relocate heater
Contaminated fuel or poor quality kerosene Drain tank. Install new wick. Refill with fresh, clean No. 1-K kerosene
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Why is my heater flickering, dying or have a low flame?

Cause Solution
Dirty wick Clean wick as described in "Wick Tips" Try dry burning a second time, if still not working properly, order a new wick from Manning's.
Water in fuel or poor quality kerosene Drain tank. Install new wick, refill with fresh, clean No. 1-K kerosene
Wick is too low to sustain a good flame Remove wick and reinstall to correct height
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Why is my wick adjuster knob so hard to turn?

Cause Solution
Dirty wick Clean wick as described in "Wick Tips"
Poor quality kerosene Drain tank. Install new wick, refill with fresh, clean No. 1-K kerosene
Damaged Mechanism Order a new one from "MSI Wicks & Heaters"
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Why is my flame too high?

Cause Solution
Fuel is contaminated with gasoline or other highly flammable material IMMEDIATELY shut off heater. Inspect all components for damage. Drain fuel tank and rinse with fresh, clean kerosene. Install new wick and fill tank with fresh, clean No. 1-K kerosene
Wick is set too high Remove wick and reinstall to correct height
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Why is my heater making black smoke & soot?

Cause Solution
Glass chimney or metal burn chamber is not setting flush Jiggle handle on chimney or clean out any foreign objects
Wick is set too high Remove wick and reinstall to correct height
Fuel is contaminated with gasoline or other highly flammable material IMMEDIATELY shut off heater. Inspect all components for damage. Drain fuel tank and rinse with fresh, clean kerosene. Install new wick and fill tank with fresh, clean No. 1-K kerosene
Too drafty or windy Replace missing MICA windows. Move heater to a less drafty location.

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Click Here to See Our New Service and Trouble Shooting Guide

 

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MANNING'S MSI WICKS and HEATERS / www.msiwix.com
P.O. BOX 27, 101 E. WASHINGTON ST.
SARATOGA, IN 47382-0027

 PLEASE CLICK HERE FOR PARTS AND INFORMATION ON LASER AND OIL MISER HEATERS

Monday - Friday 8:00AM to 4:00PM EST (Indiana) ONLY
(No one is in the Kerosene Department at other times)
765-584-2041 (8:AM TO 4:PM EST M-F)
FAX 765-584-4055 (24 hours)
email: mail@msiwix.com
Please Note: Our toll free number is no longer being used.
Use our: 765-584-2041 Number for orders and inquiries.

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LAST UP DATE ON: 04/05/2013