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Home Our Store Wicks Heaters Accessories FAQ's OrderAnswers to Frequently Asked Questions (FAQ's)
2nd most popular Table of Contents
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| Cause | Solution |
| Out of fuel | Check fuel gauge, add fuel if necessary |
| Igniter coil fails to glow | Check wire connections. Replace batteries. Replace igniter coil, if necessary |
| Water in kerosene or poor quality kerosene | Drain tank. Install new wick. Refill with fresh, clean No. 1-K kerosene |
| Cause | Solution |
| Heat chamber tilted or improperly seated | Move wire handle until heat chamber is properly seated and moves smoothly left and right |
| Wick is set too high | Reduce wick height by turning wick adjuster knob counterclockwise |
| Dirty wick | Clean wick as described in "Wick
Tips"
Still not working properly? Try the dry burn a second time. Still bad, order a new wick from Manning's. |
| Drafts | Relocate heater |
| Contaminated fuel or poor quality kerosene | Drain tank. Install new wick. Refill with fresh, clean No. 1-K kerosene |
| Cause | Solution |
| Dirty wick | Clean wick as described in "Wick Tips" Try dry burning a second time, if still not working properly, order a new wick from Manning's. |
| Water in fuel or poor quality kerosene | Drain tank. Install new wick, refill with fresh, clean No. 1-K kerosene |
| Wick is too low to sustain a good flame | Remove wick and reinstall to correct height |
| Cause | Solution |
| Dirty wick | Clean wick as described in "Wick Tips" |
| Poor quality kerosene | Drain tank. Install new wick, refill with fresh, clean No. 1-K kerosene |
| Damaged Mechanism | Order a new one from "MSI Wicks & Heaters" |
| Cause | Solution |
| Fuel is contaminated with gasoline or other highly flammable material | IMMEDIATELY shut off heater. Inspect all components for damage. Drain fuel tank and rinse with fresh, clean kerosene. Install new wick and fill tank with fresh, clean No. 1-K kerosene |
| Wick is set too high | Remove wick and reinstall to correct height |
| Cause | Solution |
| Glass chimney or metal burn chamber is not setting flush | Jiggle handle on chimney or clean out any foreign objects |
| Wick is set too high | Remove wick and reinstall to correct height |
| Fuel is contaminated with gasoline or other highly flammable material | IMMEDIATELY shut off heater. Inspect all components for damage. Drain fuel tank and rinse with fresh, clean kerosene. Install new wick and fill tank with fresh, clean No. 1-K kerosene |
| Too drafty or windy | Replace missing MICA windows. Move heater to a less drafty location. |
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